hgzi takes your privacy seriously. This policy explains exactly what data we collect, why we collect it, how we use it, and what rights you have over your own information as a player on the hgzi platform.
Before you read the full policy, here's a plain-language summary of how hgzi handles your personal data.
All personal data stored by hgzi is protected using industry-standard encryption. Your account details, payment information, and activity history are never stored in plain text and cannot be accessed by unauthorised parties.
hgzi does not sell your personal data to any third party, ever. Your information is used only to operate your account, process payments, and improve the hgzi platform experience for Bangladesh players.
hgzi gives you the right to access, correct, and request deletion of your personal data at any time. Contact hgzi support to exercise any of your data rights and we will respond within a reasonable timeframe.
hgzi never stores your bKash, Nagad, or Rocket credentials. All payment transactions are processed through encrypted channels directly between your mobile banking provider and hgzi's payment processor.
hgzi only collects the data that is genuinely necessary to operate your account and comply with legal requirements. We don't collect data for the sake of it — if we don't need it to serve you, we don't ask for it.
In the unlikely event of a data security incident that affects your personal information, hgzi will notify affected players promptly and take immediate steps to contain and investigate the incident.
Summary: hgzi collects only the data needed to run your account and comply with legal obligations. We do not sell your data. You have the right to access, correct, and delete your information at any time by contacting hgzi support at [email protected].
hgzi ("we", "us", "our") is an online entertainment and gaming platform operating at hgzi.net, serving players primarily in Bangladesh. hgzi is the data controller responsible for the personal data collected through the hgzi platform, including the website and the hgzi mobile app.
This Privacy Policy explains how hgzi collects, uses, stores, and protects the personal data of registered players and visitors to the hgzi platform. It applies to all interactions with hgzi, whether through a web browser, the hgzi mobile app, or any other access method.
If you have any questions about this Privacy Policy or how hgzi handles your personal data, contact us at [email protected]. We are committed to responding to all privacy-related enquiries promptly and transparently.
hgzi collects the following categories of personal data from players and platform visitors:
| Data Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, national ID number | Registration and verification |
| Contact Data | Mobile number, email address | Registration |
| Financial Data | Mobile wallet number (bKash, Nagad, Rocket), transaction history | Deposits and withdrawals |
| Account Data | Username, account balance, betting history, bonus usage | Ongoing platform use |
| Technical Data | IP address, device type, browser type, operating system | Each platform visit |
| Usage Data | Pages visited, games played, session duration, click patterns | Each platform visit |
| Communications Data | Support chat logs, email correspondence with hgzi | When you contact hgzi support |
hgzi does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data unless specifically required by law or responsible gaming obligations.
hgzi collects personal data through the following methods:
Payment Data Note: hgzi does not receive or store your full mobile banking PIN or password. Payment transactions are authenticated directly between you and your mobile banking provider. hgzi only receives confirmation of a successful or failed transaction along with the associated transaction reference.
hgzi uses your personal data for the following purposes:
hgzi will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or establishing a separate legal basis for the new use.
hgzi processes your personal data on the following legal bases:
hgzi does not sell your personal data to any third party. hgzi may share your personal data with the following categories of recipients only where necessary and permitted by law:
Third-Party Contracts: All third parties who receive personal data from hgzi are required to handle that data securely and in accordance with applicable data protection standards. hgzi does not permit third-party service providers to use your data for their own marketing or commercial purposes.
hgzi retains your personal data for as long as your account is active and for a period after account closure as required by applicable law and legitimate business needs. The following general retention periods apply:
After the applicable retention period has expired, hgzi will securely delete or anonymise your personal data so that it can no longer be linked to you as an individual. Where data is anonymised rather than deleted, it may be retained indefinitely for analytical purposes.
hgzi uses cookies and similar tracking technologies to operate the platform, remember your preferences, and understand how players use the hgzi website and app. The following types of cookies are used by hgzi:
You can manage your cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the core features of the hgzi platform, but some personalisation features may not function as intended.
As a player on the hgzi platform, you have the following rights in relation to your personal data. To exercise any of these rights, contact hgzi support at [email protected].
Request a copy of the personal data hgzi holds about you at any time.
Ask hgzi to correct any inaccurate or incomplete personal data we hold about you.
Request deletion of your personal data where hgzi no longer has a legal basis to retain it.
Ask hgzi to restrict processing of your data while a dispute or complaint is being resolved.
Receive a copy of your data in a structured, machine-readable format where technically feasible.
Object to hgzi processing your data for marketing purposes or on the basis of legitimate interests.
hgzi will respond to all data rights requests within 30 days. In complex cases, this period may be extended by a further 30 days, and hgzi will notify you of any extension within the initial 30-day period.
The hgzi platform is strictly for adults aged 18 and over. hgzi does not knowingly collect personal data from anyone under the age of 18. If hgzi becomes aware that personal data has been collected from a person under 18, that data will be deleted immediately and the associated account will be closed.
If you believe that a person under 18 has registered on hgzi, please contact hgzi support at [email protected] immediately so we can investigate and take appropriate action.
hgzi implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include:
Your Role in Security: While hgzi takes extensive measures to protect your data, you also play an important role. Keep your hgzi password strong and unique, never share it with anyone, and contact hgzi support immediately if you notice any suspicious activity on your account.
hgzi may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make changes, the updated policy will be published on this page with a revised "Last Updated" date at the top.
For significant changes that materially affect how hgzi uses your personal data, we will make reasonable efforts to notify registered players via their registered contact details before the changes take effect. Continued use of the hgzi platform after an updated Privacy Policy has been published constitutes your acceptance of the revised policy.
We recommend checking this page periodically so you always know how hgzi is handling your personal data.
If you have any questions, concerns, or requests relating to this Privacy Policy or how hgzi handles your personal data, please get in touch with the hgzi privacy team:
hgzi is committed to resolving all privacy-related concerns fairly and transparently. If you are not satisfied with hgzi's response to a privacy concern, you have the right to escalate your complaint to the relevant data protection authority in your jurisdiction.
This Privacy Policy was last reviewed and updated in January 2025. hgzi recommends that all players review this policy periodically to stay informed about how their personal data is being used and protected.