hgzi believes that gaming should always be fun, never stressful. This page explains the tools, resources, and support available to every Bangladesh player who wants to keep their gaming experience healthy and in control.
Minimum age to play on hgzi — no exceptions
Support available whenever you need help
Time to activate self-exclusion on hgzi
All responsible gaming tools are completely free
Every tool on this list is free, easy to activate, and available to all registered hgzi players in Bangladesh.
Set a daily, weekly, or monthly cap on how much you deposit into your hgzi account. Once your limit is reached, no further deposits are accepted until the period resets. You can lower your limit instantly, but increases take 24 hours to take effect — giving you time to think it over.
Lose track of time when you're playing? hgzi's session reminders send you a notification after a set period of continuous play — 30 minutes, 1 hour, or whatever interval you choose. It's a simple nudge to take a break, check in with yourself, and decide if you want to keep going.
Need a short break from hgzi without committing to a full self-exclusion? A cooling-off period lets you pause your account for 24 hours, 7 days, or 30 days. During this time you cannot log in, place bets, or make deposits. Your account and balance are kept safe until you return.
If you feel that gaming is becoming a problem, hgzi's self-exclusion tool lets you block access to your account for a minimum of 6 months or permanently. Once activated, hgzi will take reasonable steps to prevent you from accessing the platform and will stop sending you promotional communications.
Set a maximum amount you are comfortable losing over a given period. When your net losses reach the limit you have set, hgzi will prevent further betting until the period resets. This tool helps you stay within a budget you have decided on in advance, before emotions get involved.
hgzi's support team is available around the clock via live chat and email. If you are worried about your gaming habits, or if you want help activating any responsible gaming tool, our team will assist you without judgement. Reaching out is always the right move — we are here to help.
hgzi's position: Gaming on hgzi is meant to be entertainment — nothing more. If it ever stops feeling that way, our responsible gaming tools and support team are here for you. Every tool on this page is free and available to all registered players.
Responsible gaming means playing in a way that stays fun, stays affordable, and stays within your control. At hgzi, we define responsible gaming as making informed choices about when you play, how long you play, and how much money you spend — and having the tools to stick to those choices even when the excitement of the game makes it tempting to go further.
For most players in Bangladesh, gaming on hgzi is a form of entertainment they enjoy alongside other hobbies and daily life. They set a budget, play within it, and walk away when they have had enough. That is exactly the kind of experience hgzi is designed to support.
But hgzi also recognises that for a small number of players, gaming can become something more than entertainment. It can start to feel compulsive, stressful, or financially damaging. When that happens, it is not a personal failure — it is a recognised pattern that can affect anyone, and it is something that hgzi takes seriously. That is why we have built a full suite of responsible gaming tools directly into the platform, and why we train our support team to handle these situations with care and without judgement.
Responsible gaming at hgzi is not just a policy page — it is a genuine commitment that runs through every part of how the platform is built and operated. From the way deposit limits work to the way our support team responds to a player who reaches out for help, responsible gaming is part of how hgzi does business.
Problem gambling can develop gradually, and it is not always easy to recognise in yourself. hgzi wants every player to be aware of the warning signs so they can take action early, before things become more serious. Common signs that gaming may be becoming a problem include:
Important: If you recognise two or more of these signs in your own behaviour, hgzi strongly encourages you to use our self-exclusion or cooling-off tools, and to speak with a trusted person or professional support service. Reaching out early makes a real difference.
Recognising these signs in yourself takes honesty and courage. hgzi respects every player who takes that step, and our support team is ready to help you activate the right tools immediately — no questions asked, no judgement given.
Answer these questions honestly. If you answer "yes" to three or more, it may be worth taking a break and speaking with hgzi support about your options.
Have you ever spent more money on hgzi or other gaming platforms than you planned to in a single session?
Have you ever continued playing after losing in order to try to win your money back?
Have you ever felt guilty or ashamed about how much time or money you spent gaming?
Has gaming ever caused arguments or tension with your family, partner, or friends?
Have you ever borrowed money or used savings meant for other purposes to fund gaming?
Do you find it difficult to stop playing even when you have decided to?
Have you ever missed work, studies, or important family events because of gaming?
Three or more "yes" answers? Contact hgzi support at [email protected] or use the live chat in your account dashboard. Our team will help you activate the right responsible gaming tools straight away.
All of hgzi's responsible gaming tools are available directly from your account dashboard. Here is how to activate each one:
Go to hgzi.net and log in using your registered mobile number and password. If you have forgotten your password, use the account recovery option on the login page.
Click on your profile icon in the top right corner of the screen and select "Account Settings" from the dropdown menu.
In the Account Settings menu, find the "Responsible Gaming" section. All available tools — deposit limits, loss limits, session reminders, cooling-off, and self-exclusion — are listed here.
Select the tool you want to use, enter your preferred settings, and confirm. Most tools take effect immediately. Limit increases require a 24-hour cooling period before they become active.
If you cannot access your account or need help activating a tool urgently, contact hgzi support via live chat or email at [email protected]. We can activate any responsible gaming tool on your behalf.
Self-exclusion requests are processed immediately. If you contact hgzi support to request self-exclusion, we will action it right away — you do not need to wait or go through multiple steps. Your safety comes first.
hgzi is strictly an 18+ platform. No person under the age of 18 is permitted to register, deposit, or play on hgzi under any circumstances. hgzi uses age verification checks during the registration process and may request additional identity documents at any time to confirm a player's age.
If you share a device with younger family members, hgzi strongly recommends the following steps to prevent underage access:
If hgzi discovers that a player is under 18, the account will be closed immediately, all funds will be returned, and the matter will be reported to the relevant authorities where required by law. hgzi takes underage gambling extremely seriously and has zero tolerance for any attempt to circumvent age verification.
Most players on hgzi enjoy their gaming experience without any issues. Here are some practical habits that help keep gaming fun and under control:
If you feel that gaming is affecting your life in a negative way, please reach out for help. hgzi's support team is available 24 hours a day, 7 days a week, and can help you activate any responsible gaming tool immediately. You can contact hgzi support through:
hgzi's support team is trained to handle responsible gaming conversations with sensitivity and without judgement. Whether you want to set a deposit limit, take a cooling-off break, or self-exclude entirely, we will help you do it quickly and without making you feel uncomfortable about asking.
Remember: Asking for help is a sign of strength, not weakness. hgzi is proud to support every player who takes their wellbeing seriously, and we will always do our part to make that process as easy as possible.
Responsible gaming is not just a legal requirement for hgzi — it is a core part of how we operate and how we think about our relationship with players. hgzi is committed to the following principles:
hgzi reviews its responsible gaming practices regularly to make sure they remain effective and up to date. If you have feedback on how hgzi can improve its responsible gaming tools or support, we genuinely want to hear it — contact us at [email protected].
Our promise: hgzi will always put player wellbeing ahead of short-term revenue. If activating a responsible gaming tool means a player spends less on hgzi, that is the right outcome — and we mean it.
For any responsible gaming enquiry, tool activation request, or general question about how hgzi supports player wellbeing, please get in touch:
hgzi is here for you — not just when things are going well, but especially when they are not. Reach out any time.